Support & Contact
Security Incidents & Data Breaches
🚨 Report Security Issues Immediately
If you suspect a security vulnerability, data breach, or unauthorized access, please report it immediately using the contact methods below.
Emergency Security Contact
For immediate security concerns:
- • Response time: Within 4 hours
- • Available 24/7 for security issues
- • Encrypted communication preferred
What to Include
- • Description of the issue
- • Steps to reproduce (if applicable)
- • Time and date of occurrence
- • Your IP address (if relevant)
- • Any error messages received
General Support
Technical Issues
PDF processing errors, upload problems, parsing issues
Response: 1-2 business days
Privacy Questions
Data handling, privacy policy clarifications, CCPA requests
Response: 3-5 business days
Legal/Compliance
Regulatory inquiries, legal requests, compliance matters
Response: 5-7 business days
Frequently Asked Questions
Service Status & Updates
Current Status: All systems operational
Last Updated: January 6, 2025
For service outages or maintenance notifications, we will post updates here.
Data Subject Rights (CCPA/GDPR)
Under privacy laws, you have rights regarding your personal data:
Your Rights:
- • Right to know what data is collected
- • Right to delete personal information
- • Right to opt-out of data processing
- • Right to non-discrimination
Current Status:
- ✅ No data collection beyond processing
- ✅ Automatic deletion after processing
- ✅ Opt-out available (don't use service)
- ✅ No discrimination based on privacy choices